AFC Franchise Corporation

19700 Mariner Avenue
Torrance, CA 90503
Inquires: 310-604-3200

Administrative Assistant (Food Safety and Quality Assurance)

Position Overview

The Administrative Assistant position under the Food Safety & Quality Assurance Dept. plays a vital role supporting the Food Safety & Quality Assurance group predominately in the area of food safety compliance data analysis. Position offers both daily/routine tasks and opportunities to take part in special projects and team developments.

Key Responsibilities & Duties:

    • Respond to account, customer, and consumer requests via telephone and email in a timely manner
    • Document all inquiries, requests, resolutions, and follow-up tasks
    • Escalate inquiries and requests as necessary to the appropriate department, person, or external agency
    • Display a courteous and empathetic attitude to all customers
    • Compile, file, and record: customer and consumer claim reports, receiving logs data
    • Develop and trend claims data and provide monthly and/or quarterly reports
    • Receive, reconcile, and process customer and consumer claims
    • Review claim investigations for completeness
    • Record minutes during group and/or department meetings
    • Provide support to other members of management and department as requested
    • Perform other departmental tasks/projects as assigned

Qualifications & Skills:

    • Associate’s degree preferred
    • At least one (1) year of customer service experience
    • 2+ years of experience in an administrative role
    • Proficient in Microsoft Office Suite or related software.
    • Typing minimum of 45 WPM
    • Excellent organizational skills and attention to detail
    • Ability to function well in a high-paced and at times stressful environment
    • Excellent time management skills with a proven ability to meet deadlines
    • Excellent verbal and written communication skills
    • Excellent interpersonal and customer service skills
    • Ability to work independently with minimal supervision
    • Professional, articulate, and team oriented
    • Highly meticulous
    • Punctual and reliable

Physical Requirements:

    • Prolonged periods sitting at a desk and working on a computer.
    • Must be able to lift up to 15 pounds at times.

Schedule: M-F 8:00am-5:00pm (On-Site)