Customer Experience Specialist

Position Overview

The Customer Experience Specialist under Food Safety & Quality Assurance Department will play a vital role predominately in maintaining customer confidence by way of investigating all reported customer events, contacting customers, reporting a general liability matter and following through with appropriate resolution

Key Responsibilities & Duties

  • Corresponding with injured customers by telephone and/or in writing to promote premier customer service and provide quick resolution of claims
  • Investigating reported customer events to ensure all necessary information is accurately captured should the customer assert a claim
  • Managing all claims to ensure timely and equitable resolution
  • Securing physical evidence related to customer events, to assist in claims handling and potential future litigation
  • Coordinating with insurance adjusters, clients, field team members and internal department leads
  • Providing prompt and continuous updates with key account partners
  • Develop monthly, quarterly and annual reports
  • Record minutes during group and/or department meetings
  • Light filing

Qualifications & Skills

  • High School Diploma required
  • Associate of Arts Degree or higher preferred
  • 2+ years of customer service or retail experience preferred
  • General knowledge of food service and food safety processes preferred
  • Proficient in MS Office applications
  • Type a minimum of 45 WPM
  • Excellent verbal and written communication
  • Excellent auditory perception
  • Excellent investigative and analytical skills
  • High degree of maturity, discretion, tact and independent judgment
  • Punctual and reliable
  • Professional, articulate and team oriented
  • Possess a high level of organizational expertise
  • Highly meticulous
  • Ability to adapt and excel in a fast-paced environment
  • Ability to manage time efficiently and execute projects diligently
  • Ability to work independently with little supervision

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision